We are looking for a medical office assistant to perform a variety of administrative and clerical tasks. As a part of our front office, you will be the first point of contact for our company. Our medical office assistant duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a medical office assistant, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Medical Office Job Responsibilities and Duties

· Creates a welcoming atmosphere by greeting visitors and patients to the clinic

· Checks in and checks out patients in a timely, friendly manner

· Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time

· Answer, screen and forward incoming phone calls appropriately

· Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

· Provide basic and accurate information in-person and via phone/email

· Comforts patients by answering any questions they may have

· Expedites patient processing by having them fill out forms

· Obtains patient identification and insurance information

· Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements

· Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays

· Helps maintain office inventory

· Protects patients’ right of confidentiality; mandatory familiarity with HIPAA

· Direct visitors to the appropriate person and office

· Schedules testing and procedures for patients as necessary

· Helps respond to medical emergencies, if necessary

Medical Office Skills and Qualifications

· Medical office experience in a fast-paced clinic, hospital, or similar healthcare setting preferred

· Must be able to multitask effectively; critical time management skills necessary

· Understanding of basic healthcare terminology

· Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike

· Excellent customer service skills

· Pleasant phone demeanor; bilingual speaker preferred

· Professional attitude and appearance

· Solid written and verbal communication skills

· Computer skills required

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person